Comments from Relatives
What follows are some unsolicited comments from relatives of a number of residents :”I have visited the home regularly. Every aspect of care has been of very high quality"
"has always been treated with respect and dignity"
"every care assistant I have met has been wonderful. I cannot speak highly enough of Dr & Mrs Curry and will always be grateful to them for keeping my mother safe, happy, contented, and very much herself."
”We would like to thank you both and all your staff at The Manor House, for all your kindness and care you gave mother - especially over the last few weeks when she was beginning to get weaker. Nothing was too much trouble to you all."
”Thank you for all you have done in making Nanna‘s life as comfortable as possible over the past eighteen months. Especially the care shown by yourselves and staff when she became so ill. It was so comforting to know that she was in such good and caring hands"
As part of our quality assurance we use questionnaires and invite comments from all those who visit The Manor House. What follows are a few of the answers given by relatives in response to the question ' What in your opinion are the best aspects of our home...'
"It is a home !!!" "It is a very friendly and a lovely period property. The gardens are very well tended. There are never any bad odours inside (a big plus for me). I don't have any criticism. It is like being in a hotel and all the residents seem very happy and well-cared for."
"All."
"The way they make you feel welcome at anytime of the day (thank you)."
We have also solicited general comments from relatives and what follows are a few recent ones:
"Very caring towards residents and very welcoming towards visitors. Always a cup of tea on offer. The staff do a good job and the management seems good." "I think that it's a very well run home with efficient and caring staff. Thank you all for the care & patience you show to my mother."