The Manor House - Residents Questionnaire Results
The Manor House is committed to maintaining and improving the quality of our service. We have an extensive set of policies and procedures which are constantly under revision and are available for inspection if requested. An important part of our approach to quality assurance is to obtain the views from all who live in or visit the home. This information is usually obtained indirectly during conversation with the proprietors. In addition we use different questionnaires for the residents and their visitors to gauge how well we are doing. Below are the latest results from the resident's questionnaire.
Do our staff address you as you would like to be be addressed?
How promptly do staff respond to your requests for assistance
What is your opinion of the overall ability of the care staff ?
Do you feel that your dignity and privacy are respected ?
What is your opinion as to the number of staff available to provide your care ?
Where necessary, do you feel that your family are adequately consulted about your care?
How friendly do you feel the staff are in their approach to you ?
Do you think that the staff who care and look after you are:
Do you feel secure in the home with regard to fire and your personal safety?
What is your opinion as to the amount of time the staff give to you ?
What is your opinion as to the comfort of your bed ?
What is your opinion as to the comfort of your armchair(s) ?
What is your opinion of the other furniture in your room ?
What is your opinion of the standard of decor in your room
If you have one, what is your opinion of the en-suite in your room ?
What is your opinion of the lighting in your room ?
Overall do you feel your room is ....
What is your opinion of the decor and furniture in the dining room ....
What is your opinion of the decor and furniture in the lounges ....
What is your opinion of the breakfast served ....
Is the presentation....
Are the portions ....
What is your opinion of the selection of food served for lunch....
Is the presentation....
Are the portions ....
How tasty do you find the food ....
Is the temperature of the food....
What is your opinion of the selection of food served for high tea....
Is the presentation....
Are the portions ....
How tasty do you find the food ....
Is the temperature of the food....
When you have visitors, is the tea tray which is offered laid out....
Are you offered meals, teas, coffees and other drinks at appropriate times for you ?
What is your opinion of the freshness and cleanliness of your room ....
What is your opinion of the frequency with which your room is cleaned....
Are you happy that the staff do what you want them to do in your room ....
What is your opinion of the freshness and cleanliness of the dining room ....
What is your opinion of the freshness and cleanliness of the lounge areas ....
What is your opinion of the overall atmosphere of the home ....
What is your opinion of the shopping service provided by the home ....
What is your opinion of the in-house activities provided by the home ....
